Return & Exchange Policy

🔄 Return & Exchange Policy

At Top Crystal Shop, we care deeply about the energy and quality of every piece we send out. Each item is selected and packed with intention. However, we understand that sometimes things change.

🧘♀️ Return Eligibility

We gladly accept returns or exchanges if:

  • The item arrives damaged or defective

  • You contact us within 7 days of receiving your order

  • The item is unused, in its original packaging

✨ Due to the energetic nature of crystals, we cannot accept returns for used or worn items.

🚫 Non-Returnable Items

  • Custom or personalized orders

  • Crystal sets that have been opened or altered

  • Items on final sale or marked non-refundable

📦 How to Start a Return

  1. Email us at [your support email] with your order number and reason for return

  2. We'll guide you through the process and provide a return address

  3. Once received and inspected, refunds will be issued to your original payment method

📌 Return shipping costs are the buyer's responsibility unless the item is faulty.

⏳ Refund Timing

Refunds are processed within 5–7 business days after we receive and approve your return.

Let us know if your crystal didn’t resonate — we’re always here to help guide you to the right one. 🌙✨